Privacy Policy

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Navigate Hospitality, a DBA of CMS Hospitality, Inc.

Last Updated: August 25, 2026

1. Introduction

CMS Hospitality, Inc., doing business as Navigate Hospitality ("we," "us," or "our"), respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through navigatefranchising.com (the "Site"), how we use it, and the choices you have.

2. Information We Collect

• Contact information you provide directly: name, email address, and phone number.
• Any additional information you choose to share with us through our contact form or consultation scheduling.
• Usage data collected automatically, such as IP address, browser type, pages visited, and time spent on pages.

3. How We Use Your Information

• Respond to your inquiries and schedule consultations.
• Provide franchise consulting services and match you with relevant opportunities.
• Send you information about franchise opportunities you have expressed interest in.
• Improve our Site and services.
• Comply with legal obligations.

4. How We Share Your Information

We do not sell your personal information. We share your information only in these limited circumstances:

• With service providers who help us operate our business (for example, scheduling and CRM tools), under obligations to protect your data.
• With franchisors, but only when you have expressed interest in a specific opportunity and authorized us to make an introduction.
• If required by law, subpoena, or other legal process.
• In connection with a merger, acquisition, or sale of business assets.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. SMS Program Details

Navigate Hospitality operates an SMS text messaging program to send transactional messages such as appointment reminders, consultation scheduling, and franchise opportunity alerts. Users opt in through our website's chat widget. Message frequency varies depending on your activity with us. You may opt out at any time by replying STOP.

6. Cookies and Tracking

Our Site uses cookies and similar technologies to operate correctly and understand how visitors use the Site. You can control cookies through your browser settings; disabling them may limit some Site functionality.

7. Data Security Practices

We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Your Rights and Choices

You may opt out of communications at any time. To stop receiving text messages, reply STOP to any message. You may also request that we correct or delete your information by contacting us directly using the information below.

10. Children's Privacy

Our Site is not directed to individuals under 18, and we do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.

12. Contact Us

CMS Hospitality, Inc., d/b/a Navigate Hospitality

142 Magnolia Farms Lane, Mooresville, NC 

Email: cstender@franchoice.com

Phone: (952) 223-7369